Cancel & Change Order Policy

At Troxum, we understand that sometimes you may need to make changes or cancel an order shortly after placing it. This policy outlines the conditions and steps for canceling or modifying an order.

1. Order Cancellation

You may cancel your order within 24 hours of placing it at no additional cost.

To cancel your order, send an email to support@troxum.com with your:

• Full name
• Order number
• Request to cancel

Once the 24-hour window has passed, your order may already be in processing or production and cannot be canceled.

2. Order Modifications

We allow changes within the same 24-hour window. You may request:

• Changes in product size, color, or quantity
• Updates to the shipping address
• Adjustments to personalization or custom details

To request changes, contact us as soon as possible using the information below. Please include your order number and details of the requested change.

Orders cannot be edited once they have entered the production or fulfillment stage.

3. Important Notes

• Custom and personalized items cannot be canceled or modified once production begins.
• Shipping address errors must be corrected within 24 hours. Troxum is not responsible for delivery failures caused by incorrect address information submitted after this period.
• If your order has already shipped, it may be eligible for return under our Return Policy.

4. Summary Overview

5. Contact Information

For any order-related inquiries or to request a change or cancellation, please reach out to our support team:

Email: support@troxum.com
Phone: +1 (681) 499-4037
Support Hours: Monday to Friday, 9:00 AM – 6:30 PM (EST)