Shipping Policy

Thank you for shopping at Troxum.com. We are committed to delivering your order quickly, reliably, and with full transparency. Please review our shipping policy below for details about carriers, processing times, delivery estimates, and support.

1. Shipping Partners

We collaborate with major carriers including USPS, DHL, EMS, and dependable local couriers to ensure safe and timely delivery of your packages.

2. Order Processing Time

• Payment Verification: Your order will enter our fulfillment queue once full payment has been successfully received.

• Daily Cut-Off: Orders placed before 5:00 PM Eastern Time (GMT-5:00) on regular business days (Monday to Friday) will begin processing the same day. Orders submitted after 5:00 PM ET will be handled the next business day.

3. Business Days & Holidays

We ship orders Monday through Friday, excluding these observed U.S. public holidays:

• New Year’s Day (January 1)

• Presidents’ Day (3rd Monday in February)

• Memorial Day (Last Monday in May)

• Independence Day (July 4)

• Labor Day (1st Monday in September)

• Thanksgiving Day (4th Thursday in November)

• Christmas Day (December 25)

4. Estimated Delivery Times

Your delivery window is determined as follows:

Delivery Time = Handling Time + Carrier Transit Time

Note: All delivery timeframes are approximate. Once your order ships, you’ll receive a tracking number via email.

5. Tracking Your Shipment

After processing (typically 2–5 business days), a tracking link will be emailed to you.
Please allow 3–7 days for the carrier to update tracking status. If no movement is shown, the package may not have been scanned yet—please recheck after 24 hours.
If your parcel has not arrived within the expected timeframe, contact our support team for assistance.

6. Customized Orders

Orders featuring personalization or custom design require additional lead time. Our creative team works efficiently, but total delivery time may be extended accordingly. You will be notified of any adjustments.

7. Shipping Limitations

We currently do not ship to the following locations:

• Alaska

• Hawaii

• Puerto Rico

• Guam

• U.S. Virgin Islands

• APO/FPO military addresses

• International destinations

Undeliverable Packages: If a shipment is returned due to incorrect or incomplete address details, the parcel will be returned to our warehouse or fulfillment partner for disposal.

 

8. Address Responsibility

It is the customer’s responsibility to confirm accurate shipping information at checkout.

• We are not liable for deliveries made to incorrect addresses provided by the customer.

• Additional shipping fees apply for resending returned packages.

• Any forwarding or redirection requests after dispatch are at your own risk.

9. Need Assistance?

We're here to help! For any questions related to shipping, tracking, or delivery, please reach out:

📧 Email: support@troxum.com
📞 Phone: +1 (681) 499-4037
🕘 Support Hours: Monday–Friday, 9:00 AM – 6:30 PM (EST)

Troxum Store is dedicated to providing a seamless shopping experience from purchase to delivery. Thank you for choosing us!