Return Policy

At Troxum Store, we care about your satisfaction. If something isn't right with your order, we offer a smooth return process—especially in cases where your product arrives damaged or defective.

1. General Policy

We want you to be fully happy with your purchase. If you're not satisfied, we're here to help you return eligible items quickly and efficiently.

2. Return Eligibility & Time Limit

• Applies to Regular-Priced Items Only: We currently accept returns for full-priced items only. Sale or clearance products are not eligible.

• Return Period: You may request a return within 180 days of delivery.

3. How to Start a Return

Please contact our support team to begin your return:

• Email: support@troxum.com

• Phone: +1 (681) 499-4037

• Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)

Provide the following details:

• Your full name (as used in the order)

• Order number

• A clear description of the issue

• Photos of any damage or defects

• Whether you'd prefer a refund or a replacement (if available)

4. Return Shipping & Fees

• Defective or Damaged Items: Return shipping is 100% free for items that arrive faulty or damaged.

• Once your return is approved, we’ll provide the correct return address and instructions.

5. Return Condition Guidelines

Please make sure returned items meet the following requirements:

• Products must be unused, unwashed, and in original condition, with all original tags and packaging.

• You must include:

  • A printout of your order confirmation

  • A copy of the return authorization email we provide

6. Shipping the Returned Item

• Pack the item securely, include the required documentation, and use a reliable postal or courier service.

• Send us the tracking number so we can follow up on the return process efficiently.

7. Refunds & Exchanges

• After receiving your returned package, we’ll inspect it to ensure it meets our return standards.

• You will receive an email notification with the status of your return.

• Refunds: Issued back to your original payment method within 2–3 business days after approval.

• Replacements: Shipped once the return is approved, subject to product availability.

8. Items Not Eligible for Return

We do not accept returns for the following:

• Damage caused by misuse or improper handling

• Typographical or image errors provided by the customer (e.g., for personalized orders)

• Custom or made-to-order products unless defective

Please double-check all information before confirming your order.

9. Need Help?

Our customer service team is happy to assist you with any questions or concerns:

📧 Email: support@troxum.com
📞 Phone: +1 (681) 499-4037
🕘 Support Hours: Monday – Friday, 9:00 AM – 6:30 PM EST